DMC — Destination Management
Your operational point of reference in Venice and the Veneto.
As a Destination Management Company, we are the local partner that agencies, tour operators and HR departments identify as their operational reference for any initiative taking place in the Venetian and Veneto territory. Our added value compared to a generic supplier lies in our deep knowledge of the destination, our network of qualified partners and our ability to manage the logistical complexity of the lagoon.
Who this service is for
Tour operators
International travel companies offering Venice and Veneto packages requiring reliable local operational management.
Incentive travel agencies
Agencies specialising in corporate incentive trips and MICE events needing a structured local partner.
Corporate HR & procurement departments
Internal teams organising employee incentive trips, retreats or relocation logistics requiring end-to-end local management.
What's included in our DMC service
- Airport & station transfers
- Accommodation management
- Certified multilingual guides
- Custom team building activities
- Meeting and convention organisation
- Group catering services
- 24/7 operational support
- Lagoon contingency management
- Veneto excursions
SESTO's added value
Lagoon expertise
Understanding Venice's water-based logistics, tidal variations, heritage restrictions and environmental complexity is not standard DMC knowledge. We have built this through years of on-ground operation.
Supplier relationships
Direct partnerships with accommodation providers, restaurants, guides and activity operators. This means guaranteed quality, reliable availability and commercial terms optimised for agency partners.
Operational continuity
We maintain the same team across multiple bookings. Groups benefit from consistent, personalised service rather than generic vendor relationships.
Crisis management
Venice presents unique operational challenges: seasonal flooding, weather disruption, heritage site closures. We manage these contingencies professionally and invisibly.
Quality assurance
Pre-visit verification of all venues, transport and activity providers. Post-event feedback and continuous quality monitoring ensure standards remain consistent.
Commercial efficiency
Standard industry commission structure with transparent, negotiated terms. Volume discounts and special arrangements available for regular partners.
Commercial terms and conditions
Commission structure
Standard industry commission rates applied to all services. Detailed breakdown available in bilateral agreement. Volume-based discounts available for qualifying partners.
Sales materials
Complete product documentation provided to accredited partners: detailed product sheets, net rate cards, professional photography and descriptions available in Italian and English.
Familiarisation trips
Fam trip opportunities available on request for agencies formally qualifying the destination. Full programme coordination and product demonstration included.
Confidentiality agreements
NDA and confidentiality agreements available for programmes involving sensitive corporate clients or institutional groups requiring discretion.
Partner accreditation
Formal onboarding process for new DMC partners. Documentation package includes partner agreement, terms, commission schedule and operational protocols.
DMC Catalogue & Partnership Materials
To access the complete DMC catalogue with modular group proposals, net rate cards, professional imagery and partnership conditions, contact our dedicated DMC office.
We provide comprehensive sales materials and support for agencies bringing clients to Venice and the Veneto region.
Our DMC process
Initial briefing
Group size, arrival/departure dates, budget parameters, special requirements and group profile. Destination experience and activity preferences noted.
Proposal development
Customised itinerary options with accommodation, transport, activities and catering. Multiple options at different price points provided for selection.
Booking and confirmation
Contract execution with agreed itinerary, rates and terms. Deposit and payment schedule established. Supplier confirmations secured.
Detailed planning
Accommodation check-in logistics, transfer schedules, activity briefings and special arrangement coordination (accessibility, dietary requirements, VIP protocols).
Pre-arrival preparation
Guide and staff briefing, itinerary walkthroughs, contingency scenario mapping. Emergency contact protocols and group leader communication established.
On-ground support
24/7 availability during group stay. Real-time coordination, incident response and guest satisfaction monitoring. Post-trip reporting and feedback collection.
Ready to partner with SESTO as your DMC?
Request our complete DMC catalogue and discuss partnership terms.
Request the DMC catalogue and partnership conditions